Cancellation and Return Policy

At Jewels Box (Brand of Pass Projects Pvt Ltd) Lucknow, we take pride in the quality of our jewelry and your satisfaction is of utmost importance to us. We understand that there may be circumstances in which you may need to return or exchange a product. To ensure a smooth and hassle-free return process, we have established the following return policy:

1. Eligible Items for Return/Exchange:

• You can return or exchange your jewelry within 15 days from the date of purchase or delivery.

• The item must be in its original condition, unworn, and with all the original packaging and tags.

• Personalized or customized jewelry cannot be returned or exchanged unless there is a manufacturing defect or a mistake on our part.

2. Returns for Refund:

• If you wish to return a product for a refund, we will issue the refund using the same method of payment as the original purchase.

• Shipping and handling charges are non-refundable.

3. Exchanges:

• If you want to exchange your jewelry for another product, please specify the new item you would like, and we will assist you with the exchange process.

• If the new item costs more than the original purchase, you will be required to pay the difference. If it costs less, you will receive a refund for the difference.

4. Return Process:

• Contact our customer support team at order@jewelsbox.co to initiate the return or exchange process.

• Our team will provide you with a return authorization and instructions on how to ship the item back to us.

5. Inspection and Processing:

• Upon receiving the returned item, our quality control team will inspect it to ensure it meets our return policy criteria.

• We will process your return or exchange within 5 business days from the date of receipt.

6. Shipping Costs:

• You are responsible for the cost of shipping the item back to us, unless the return is due to a mistake on our part or a manufacturing defect.

7. Contact Information:

For any return or exchange inquiries, please contact us at order@jewelsbox.co.

Jewels Box Lucknow is committed to delivering high-quality jewelry and ensuring your satisfaction. If you have any questions or concerns regarding our return policy, please do not hesitate to reach out to our customer support team. We appreciate your trust in our products and services.
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